Our Commitment

Alafiora LLC is committed to ensuring that https://www.alafiora.com/ is accessible to all visitors, including individuals with visual, auditory, motor, or cognitive disabilities. We believe that access to information about psychological care should not be limited by the design of the digital space through which that information is delivered. Accessibility is not an afterthought here. It is part of how we extend care to every person who finds their way to this Website.

This Accessibility Statement describes our current conformance status, the measures we are taking to improve accessibility, known limitations, how to report barriers you encounter, and how we will respond.

Accessibility Standard Applied

Alafiora LLC is working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). WCAG 2.1 Level AA is the internationally recognized standard for web accessibility and defines requirements that make content perceivable, operable, understandable, and robust for users with a wide range of disabilities.

We are also mindful of WCAG 2.2 as the evolving standard and intend to align with its additional success criteria as our Website develops.

Conformance Status

Alafiora LLC is partially conformant with WCAG 2.1 Level AA. Partial conformance means that some parts of the Website may not yet fully meet all accessibility requirements. We are actively working to identify and address areas where the Website falls short of full conformance, and we have engaged our web development team to implement accessibility measures throughout the design and build process.

Measures We Are Taking

Alafiora LLC takes the following measures to support and improve the accessibility of this Website:

Structural and Navigation Accessibility. We are designing this Website with a clear and logical heading hierarchy on each page, using proper heading levels to help users navigate content and understand its structure. Navigation menus, links, and form submission elements are arranged in a logical and predictable order.

Keyboard Accessibility. All functionality on this Website is designed to be accessible through keyboard navigation alone, without requiring the use of a mouse. This includes menus, forms, interactive elements, and the Exit Site feature.

Accessible Forms. Contact forms, inquiry forms, and compliance request forms are built with clear field labels, descriptive instructions, visible error alerts, and full keyboard access. Required fields are clearly identified.

Color Contrast. Text and visual elements on this Website are designed to meet the WCAG 2.1 Level AA minimum contrast ratio requirements, ensuring that content is legible for users with low vision or color blindness.

Text Resizing. The Website is designed to support text resizing through standard browser zoom functionality without loss of content or functionality.

Alternative Text. All meaningful images, graphics, and interactive buttons on this Website include descriptive alternative text so that users who rely on screen readers can understand their purpose and content. Decorative images are marked appropriately.

No Seizure-Inducing Content. This Website does not use flashing, strobing, or rapidly changing visual content that could trigger photosensitive reactions or seizures.

Video and Multimedia. Any video content published on this Website will include closed captions and transcripts that identify speakers. We are committed to applying this standard to all multimedia content before it is published.

Accessibility Review as a Practice Standard. Accessibility is integrated into our Website development and content review process. We evaluate new content and features for accessibility before publication.

Known Limitations

Despite our efforts, there may be areas of this Website that do not yet fully meet WCAG 2.1 Level AA requirements. Known or anticipated limitations include:

Third-Party Content. This Website may include embedded content from third-party platforms, including scheduling tools, payment processors, or video hosting services. We cannot fully control the accessibility of content generated or hosted by third parties, and some embedded elements may not conform to WCAG standards. Where possible, we select third-party tools that have made public accessibility commitments and we will communicate known barriers to those providers.

Multimedia in Development. As content on this Website grows, new video and audio materials may be published before captions and transcripts are finalized. We commit to adding captions and transcripts to all multimedia content within five business days of publication, or before publication where possible.

PDF Documents. Any PDF documents offered for download through this Website may not be fully accessible to screen readers depending on how they were created. We are working to ensure that downloadable documents are produced in accessible formats. If you need a document in an alternative format, please contact us and we will provide one.

We will update this section as new limitations are identified and as known limitations are resolved.

Technologies This Website Relies Upon

The accessibility features of this Website rely on the following technologies functioning correctly in your browser environment:

• HTML

• CSS

• JavaScript

• WAI-ARIA (Web Accessibility Initiative Accessible Rich Internet Applications)

If any of these technologies are disabled in your browser or not supported by your assistive technology, some accessibility features may not function as intended. Please contact us if you encounter a barrier related to your technology environment and we will work to find an alternative solution.

Compatible Environments

This Website is designed to work with the following environments:

• Current and recent versions of Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge on desktop and mobile operating systems

• Screen readers including NVDA, JAWS, and VoiceOver used in combination with supported browsers

• Keyboard-only navigation on current operating systems

Older browser versions or assistive technologies that have not been updated within the past three to five years may not fully support all accessibility features of this Website. If you experience an issue related to your browser or assistive technology version, please contact us and we will do our best to assist you.

Assessment Approach

The accessibility of this Website has been assessed through self-evaluation conducted by Alafiora LLC and its web development team during the design and build process. This self-evaluation has been informed by the Web Content Accessibility Guidelines 2.1 and the accessibility guidance issued by the W3C Web Accessibility Initiative.

How to Report an Accessibility Barrier

We genuinely want to hear from you if you encounter an accessibility barrier on this Website. Your feedback helps us improve the experience for everyone.

If you find content that is inaccessible, a feature that does not work with your assistive technology, or any other barrier that prevents you from using this Website effectively, please let us know through any of the following channels:

Email: legal@alafiora.com
Compliance Contact Form
Mail: 1209 Mountain Road Place Northeast, Suite R, Albuquerque, NM 87110

When reporting a barrier, please describe the page or feature where you encountered the issue, the assistive technology or browser you are using, and what you were trying to do. This information helps us respond accurately and efficiently.

We aim to acknowledge accessibility reports within two business days and to propose a resolution or an accessible alternative within ten business days.

Formal Complaints

If you have reported an accessibility barrier and are not satisfied with our response, you may escalate your concern through the following channels:

U.S. Department of Justice, Civil Rights Division (ADA complaints): Website: https://www.ada.gov/filing-a-complaint/ Phone: 1-800-514-0301 (voice) or 1-833-610-1264 (TTY)

U.S. Department of Health and Human Services, Office for Civil Rights (for healthcare-related accessibility concerns): Website: https://www.hhs.gov/ocr/complaints Phone: 1-800-368-1019

Filing a complaint with any external body will not affect your access to information on this Website or your ability to seek services from Alafiora LLC.

Formal Approval

This Accessibility Statement has been reviewed and approved by:

Privacy Officer, Alafiora LLC legal@alafiora.com

Updates to This Statement

This statement will be reviewed and updated regularly, or whenever material changes are made to the Website. The effective date at the top of this page reflects the most recent revision.

This statement was developed with reference to the W3C Accessibility Statement Generator Tool.

Alafiora LLC | legal@alafiora.com | https://www.alafiora.com/1209 Mountain Road Place Northeast, Suite R, Albuquerque, NM 87110